Small Business
Ideal for startups and local shops.
- Your first 24/7 employee
- Instant response on WhatsApp and Web
- 0 leads lost due to lack of time
AI-Powered Customer Operations Platform
The All-in-One Platform to Design, Deploy & Scale AI Agents
CogniTalking is a complete AI operations platform with agent flow builder, knowledge base, analytics dashboard, built-in CRM, outbound campaigns, and multi-channel support for WhatsApp, webchat, and more.
Cogni AI AgentOnline
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Drive business outcomes with intelligent agents
98%
Resolution rate powered by AI agents trained on your business data
3+
Channels supported including WhatsApp, webchat, and more
24/7
Always-on AI agents handling customer interactions around the clock
<0.3s
Average response time delivering instant answers to your customers
The Complete AI Operations Platform
Everything you need to design, deploy, monitor, and optimize AI agents — from knowledge management to outbound campaigns — in a single console.
Dashboard & Real-Time Analytics
Track tokens, requests, resolution rates, session timelines, and channel distribution from a single dashboard. Monitor WhatsApp activity, webchat sessions, and API usage in real time.
AI Ops Console
Full admin panel to manage integrations, phone numbers, message templates, webchat widgets, users & roles, security & SSO, and billing — all from one place.
Agent Flow Builder
Visually design conversation flows for appointment scheduling, recruitment, customer support, and sales. Define business rules, escalation triggers, and tool integrations — no code required.
Knowledge Library (RAG)
Upload documents and let your AI agents learn your business. Smart processing with balanced, long-form, and markdown presets. Your agents answer with real domain expertise.
CRM & Outbound Campaigns
Built-in contact management with pipeline stages, tags, and segmentation. Launch WhatsApp outbound campaigns and track sent, delivered, read, and replied metrics.
MCP Tools & Connections
Connect external tools like Gmail, file systems, and APIs via Model Context Protocol. Extend your agents with custom actions, knowledge base search, and human handoff tools.
Your AI Workforce
Launch specialized virtual agents that work 24/7 — across all channels.
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Sales Agent
Qualifies leads and books meetings instantly. Powered by CRM pipeline tracking.
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Customer Service
Resolves issues with empathy and accuracy. Backed by Knowledge Library RAG.
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Collections Agent
Automates payment reminders and negotiates options via WhatsApp campaigns.
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Support Agent
Handles troubleshooting, tickets, and order lookups with human handoff.
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Marketing Assistant
Captures and nurtures leads from WhatsApp, webchat, and social channels.
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Contact Center Copilot
Real-time context, summaries, and next-best-action for human agents.
How It Works
Design Your Agent
Use the Agent Flow Builder to define conversation paths, business rules, escalation triggers, and tool integrations — visually, no code required.
Connect Channels & Knowledge
Plug in WhatsApp, Genesys, Telegram, Instagram, or webchat. Upload documents to the Knowledge Library to give your agent domain expertise.
Launch & Monitor
Go live and track every interaction from the AI Ops Console. View resolution rates, session timelines, and channel distribution in the Analytics dashboard.
Optimize & Scale
Use conversation analytics, CRM pipeline data, and campaign metrics to improve. Launch outbound WhatsApp campaigns to proactively engage customers.
No coding required. Just results.
Powered by Cogni AI
Why CogniTalking
We don’t sell chatbots. We deliver a complete AI operations platform your business can rely on.
Omnichannel by Design
- WhatsApp, webchat, Genesys, Telegram, Instagram. One brain.
- All channels managed from the AI Ops Console Connectivity panel.
Human + AI Together
- Agent Desktop gives human agents a real-time support queue.
- Seamless handoff with full conversation context preserved.
Complete Operations Console
- Knowledge Base, MCP Tools, CRM, Campaigns, Users & Roles, Billing.
- No stitching together 10 different SaaS products.
Analytics You Can Act On
- Resolution rate, abandonment, channel distribution, session timelines.
- Track cost per interaction and queue performance in real time.
Integrates with
EVERYTHING
Seamless integrations with leading AI providers and popular business applications.
AI Providers
Easy to connect with any system you use—as long as it has an API.
Set it up yourself, or let our team handle it for you, free of charge!
CRM
ERP
Channels
AI Providers
Cloud
Analytics
Use Cases
AI Agent Use Cases by Industry
Healthcare
Medical facilities use AI agents to handle appointment scheduling, patient intake, post-care follow-ups, and documentation — freeing staff to focus on care.
Finance
Banks and fintechs deploy AI agents for account inquiries, payment reminders, fraud alerts, and loan pre-qualification — all over chat.
Retail / eCommerce
Online stores use AI agents to answer FAQs, track orders, process returns, and recommend products — 24/7 across WhatsApp and webchat.
Agriculture
Farms and agribusinesses use AI agents to coordinate supply chain logistics, manage vendor communications, and automate seasonal workforce scheduling.
Energy
Energy companies deploy AI agents for billing inquiries, outage reporting, service scheduling, and usage optimization — reducing call center volume.
Logistics
Logistics companies use AI agents to automate shipment tracking, delivery updates, route coordination, and customer notifications — keeping operations running smoothly.
Built for Every Business
Whether you’re a startup that needs its first virtual agent or a multi-site contact center managing thousands of daily interactions — CogniTalking adapts to your reality.
Growth
Ideal for scaling teams and agencies.
- Scale your productivity
- CRM integration and lead scoring
- +40% free time for your sales team
Enterprise
Ideal for large contact centers.
- Massive-scale efficiency
- Complex ticket resolution and advanced analytics
- -30% operational costs & support in 50+ languages