Intelligence that serves.
People who decide.
Dakso is the omnichannel platform to build, run and improve AI agents for sales, service and collections, with your team always in the loop.
conversations per month handled by Dakso agents at a telecom operator
of conversations resolved by the AI agent, with no transfer to a person
first response on production voice calls
WhatsApp Business
What it solves
Agents that move your business results
Sales
They reply instantly, qualify prospects and book meetings, on the channel the customer prefers.
Service
They resolve by querying your systems and bring your team the cases that need a person.
Collections
They remind due dates, send payment links and log commitments with each customer.
The platform
Everything your operation needs, in one place
From agent design to tomorrow’s decision, without stitching tools together.
Omnichannel, with voice
One agent across calls, WhatsApp, webchat, email and SMS, with a single customer identity on every channel.
Human in the loop
Your team steps in when it adds value, in the Dakso agent inbox or your contact center, with full context.
AI Studio
Visual multi-agent flows, with tools, knowledge base and integrations with your systems.
Cogni
The copilot that knows the whole platform and its best practices, and helps you configure, run and improve.
Analytics 360
Resolution, transfers, intents and usage by channel, in real time and in wallboard mode.
Campaigns & CRM
Segment audiences, approved templates and automations that run on their own.
The same agent on every channel
Each contact keeps a single identity across channels. The agent knows what was said on WhatsApp when the customer calls.
agent_collections· serving on VoiceTour
What it looks like inside
Visual flows for your agents
Design the agent journey with AI nodes, rich answers, transfers and variables. Test with Test Flow and publish by version.
Cogni
Ask Cogni. It works the platform with you.
In plain language: a report, a new flow, an integration. Cogni does the work in the canvas, and nothing goes live until you approve it.
Search flows, intents, contacts…⌘KHow we work
We start with your business, not the technology
Every customer works with a Dakso Navigator, an AI strategist with experience in sales, contact center and operations, backed by Dakso’s engineering team.
Understand
Your goals, your processes and where time or money is lost today.
Design
The agents, channels and integrations that move those results.
Launch
In production, with your team in the loop from day one.
Improve
With real-time data: what the agent resolves, what it doesn’t, and what to adjust.
Dakso Mobile
NewYour own app, with your brand.
Since October 2026, Meta charges for every WhatsApp service message. Dakso Mobile gives you your own channel where customers self-serve and your AI agent responds with no per-message cost.
Start at your pace and grow with Dakso
For a first agent on one channel.
- 5,000 credits a month
- 1 agent seat included
- 30-day retention
For teams running agents across channels.
- 20,000 credits a month
- 3 agent seats included
- 90-day retention
- 1 onboarding session
For operations at volume, with history to match.
- 50,000 credits a month
- 5 agent seats included
- 365-day retention
- Rollover credits
High volume, custom integrations, Genesys Cloud and Dakso Mobile. A Navigator designs the plan with you.
Talk to a NavigatorPrices in USD, excluding taxes. Extra usage is billed per credit at your plan’s rate. Estimate with a typical agent, about 43 credits per conversation. Actual usage depends on each flow’s design.
Security & control
Automation that answers to you
Access, approvals and auditing are part of the product, not an add-on.
Role-based access
Granular permissions per role, enforced in the UI and the API.
Approval-gated sending
AI prepares campaigns; sending and scheduling always require human approval.
AWS infrastructure
Encryption in transit across every channel.
Full log
Every conversation, handoff and agent action is recorded for review.
Running Genesys Cloud?Dakso integrates natively: your AI agents work inside your current contact center.Frequently asked questions
Calls, WhatsApp, webchat, email, SMS and Dakso Mobile. One agent serves every channel with a single customer identity.
Dakso Navigator
Let’s start with your business, not the technology.
A Dakso Navigator understands your goals, identifies where AI drives your initiatives and helps you decide with real-time information.
- 1A Navigator reads your caseNot a bot, not a sales script: someone with sales and contact-center experience.
- 2A call within one business dayThirty minutes on your numbers, your channels and what to automate first.
- 3A pilot plan you can decide onScope, timeline and expected results in writing. You decide if the journey starts.
Talk to a Dakso Navigator
Tell us about your operation. We’ll reach out within one business day.